Khadem Foundation: Return and Refund Policy
Update Date: 10-07-2024
Khadem Foundation is committed to ensuring that your experience with us is positive. As a non-profit charitable organization, we rely on the generosity and trust of our donors. This Return and Refund Policy outlines the circumstances under which donations may be returned and the process for requesting a refund.
1. Donation Refund Policy
- Donations Made in Error: If you have made a donation in error, please contact us within 7 days of the donation date. We will process a refund for the full amount of the donation.
- Duplicate Donations: In cases where multiple donations have been made by mistake, you may request a refund of the excess amount within 14 days of the transaction.
- Refund Request: To request a refund, please contact our support team at (support@khademfoundation.org) with your full name, donation amount, date of donation, and the reason for the refund request.
- Processing Time: Refund requests will be reviewed and processed within 7 to 10 working days days of receipt. Refunds will be made using the original method of payment.
2. Merchandise and Event Refund Policy
- Event Registration Fees: Refunds for event registrations will be considered on a case-by-case basis. If an event is canceled or rescheduled, registrants will be offered a full refund or the option to transfer the registration to the rescheduled date.
- Merchandise Returns: If you receive damaged or defective merchandise purchased from Khadem Foundation, please contact us within 14 days of receipt. We will arrange for a replacement or refund.
- Return Process: To initiate a return, please email us at [insert email] with your order details and the reason for the return. We will provide instructions for returning the item.
- Shipping Costs: The cost of return shipping for damaged or defective merchandise will be covered by Khadem Foundation. For all other returns, the donor is responsible for return shipping costs.
3. Non-Refundable Donations
- Charitable Contributions: Donations that have already been allocated to a specific project or used in our charitable activities are non-refundable. We are grateful for your support and ensure that all funds are used effectively to fulfill our mission.
4. Contact Information
If you have any questions regarding this policy, please contact us at:
Khadem Foundation
51/1 Vip Tower 1st Floor, Vip Rood Naya Palton Dhaka 1000
Email: info@khademfoundation.org
Phone: +880 1886 313038
5. Policy Changes
Khadem Foundation reserves the right to make changes to this policy. Any changes will be communicated through our official website and will be effective immediately upon posting.
We appreciate your support and understanding. Thank you for your generosity and for partnering with Khadem Foundation in our mission to make a difference in Bangladesh.